Terms and Conditions


Section I. General conditions

These terms and conditions set forth the terms and conditions of sales in the online ordering system (hereinafter referred to as the “System”) operated within the www.survivalexpert.pl website.
Within the System, sales of training courses are conducted via the Internet.
The entity conducting sales within the System is Survival Expert, 2/2 Alfred Jahna Street, 54-703 Wroclaw (hereinafter referred to as “Seller”) NIP 9151746966
Seller’s e-mail address: biuro@survivalexpert.pl, tel. +48 733 909 337
The system is intended for the purchase of goods by entities that are not consumers within the meaning of Article 221 of the Civil Code (natural persons making a legal transaction with an entrepreneur that is not directly related to their business or professional activity)
Terms used in these regulations mean:
Orderer – a natural person concluding a sales contract with the Seller related directly to his/her economic or professional activity, or a legal person or an organizational unit which is not a legal person but to which the law grants legal capacity, placing an order through the System,
order – placing by the Customer through the System an offer to conclude a purchase contract with the Seller for certain products available for sale within the System,
acceptance of an order for execution – conclusion of a sales contract, Working days – days from Monday to Friday excluding public holidays.
Information about the goods contained on the website www.survivalexpert.pl, in particular their descriptions, prices and indicative indication of available quantities constitute an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
The cost of delivery of the parcel with the goods ordered by the Ordering Party shall be covered by the Ordering Party.
The Ordering Party agrees to use electronic invoices in connection with the execution of the order. The invoice will be sent to the Ordering Party’s e-mail address provided by the Ordering Party to place the order.
Product prices listed within the www.survivalexpert.pl website are gross prices and are binding at the time of order placement. In the process of placing an order, the total gross amount that the Ordering Party is obliged to pay is also provided by the System, pertaining to this order.
In order to use the System, Internet access and an e-mail account are required.
The e-mail account and telephone number provided by the Ordering Party should be owned by the Ordering Party, or the Ordering Party should have authorization to use them.
The Ordering Party or any other entity using the System is prohibited from providing content of an unlawful or false nature. Orders containing such content will not be processed.
The administrator of the personal data of the Orderer who is a natural person, provided for the purpose of placing an order, is the Seller. Detailed information about their processing is made available when the Orderer provides them.

Section II. Placing orders

Placing an order, is done after providing the data requested by the System, necessary for the execution of the order, and clicking by the Orderer on the button “Order with obligation to pay” in the last stage of order placement.
After placing an order, the Seller:

when choosing cash on delivery or cash payment – confirms its acceptance for processing,

when choosing payment by bank transfer – confirms the placing of the order by the Purchaser,

in the cases specified in item 4, refuses to accept the order for processing, by phone or e-mail.

Orders whose placement or acceptance for execution is not confirmed by the Seller within two working days will not be implemented.

The Seller shall have the right to refuse to accept an order for execution in case of doubts as to the truthfulness or reliability of the data provided by the Ordering Party or other entity making the order, lack of observance of the Rules of Procedure by the Ordering Party or other entity making the order and also in case of impossibility of execution of the order, in particular as a result of lack of goods in stock in the ordered quantity, order of a state authority, force majeure.
In the course of ordering these Regulations, the Ordering Party is obliged to provide data corresponding to the truth.
In the course of placing an Order it is necessary to confirm familiarization with these regulations.

Section III. Acceptance of an order for execution

An order is accepted for execution at the moment of: when choosing cash on delivery or cash payment – at the moment of confirmation of its acceptance for execution by the Seller, when choosing payment by transfer – at the moment of receipt of funds on the Seller’s account.
If the Ordering Party chooses payment by bank transfer, the Ordering Party should make a prepayment to the Seller’s account within 3 working days under pain of considering the order as not submitted.
If the place of delivery of the goods declared by the Orderer is outside of the Republic of Poland, an additional condition for acceptance of the order for execution is acceptance by the Orderer of the amount of delivery costs offered by the Seller and resulting from the current tariff of the carrier through which the goods are to be delivered.
If the Orderer chooses to pay by bank transfer, the Seller, in the absence of the ordered goods in stock at the time of receipt of funds into the Seller’s account, may offer the Orderer the choice of one or more of the following options for further proceedings:
delay shipment of the ordered goods by the number of days specified by the Seller,
change the order,
terminate the contract, or withdraw from the contract in whole or in part concerning the missing goods within 3 working days from the date the funds are credited to the Seller’s account.
Failure by the Ordering Party to choose within 2 working days any of the options listed in Section 4 will be considered as withdrawal from the contract in its entirety.
In the event of modification of the order, termination of the contract, withdrawal from the contract in whole or in part, the transfer amount paid by the Ordering Party, or an appropriate part thereof, will be refunded within 3 working days to the account indicated by the Ordering Party. If the Ordering Party fails to provide a bank account for the return of the funds paid, the amount will be returned to the account from which it was previously transferred.

Section IV. Delivery of ordered goods

The cost of delivery of the ordered goods is paid by the Orderer.
Ordered goods are delivered to the Ordering Party via courier service or traditional mail, as well as by e-mail to the email address of the Ordering Party.
Delivery of ordered goods takes place at the address specified by the Orderer.
As soon as the Seller delivers the goods to the carrier, the benefits and burdens associated with the goods, as well as the danger of accidental loss of or damage to the goods are transferred to the Orderer. In this case, the Seller shall not be liable for loss, loss or damage to the goods occurring from the acceptance of the goods for transport until their release to the Ordering Party, as well as for the delay in transporting the consignment.

Section V. Gift Voucher

The seller of the Gift Voucher is Survival Expert NIP 9151746966.
Gift Voucher entitles the holder to exchange it for training courses published on survivalexpert.pl.

The voucher is valid for one year from the moment of purchase.
The voucher is redeemed by purchasing and booking a specific training date listed on survivalexpert.pl ,
You can make the purchase via email at biuro@survivalexpert.pl

The Voucher must be used once by one trainee.
The booked date can be changed without cost once and must be within the validity period of the Voucher.
The Voucher cannot be exchanged, in part or in whole, for cash.
The Voucher can be ordered for a specific training and cannot be exchanged for any other type of training.
Failure by the Voucher Holder to use the Voucher or the expiration of the Voucher’s expiration date shall not give rise to any claim against the Voucher Seller.
The Vendor is not responsible for the loss or destruction of the Voucher.
The Voucher must be presented electronically or on paper prior to the training.
By purchasing the Voucher, the Voucher holder is deemed to have read and accepted the Terms and Conditions.
Section VI. Cancellation of training, participation in training

(1) Any participant has the right to cancel participation in the training.
(2) Survival Expert reserves the right to cancel the training in case of gathering less than 5 participants.
(3) If the training is canceled due to the fault of Survival Expert then the participant is entitled to reschedule the training to another date, or refund the purchase of the training.
(4) The training may be canceled due to fire danger or hunting season.
(5) The participant will receive a refund if the training is canceled no later than 48h before the training date.
(6) In case of failure to appear at the training, the participant will forfeit the funds paid for the training.

Section VII. Complaints

A purchaser who is also a consumer within the meaning of Article 22[1] of the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended), who has entered into a remote agreement, may withdraw from it without stating reasons by submitting an appropriate statement within fourteen – 14 days. To meet this deadline it is sufficient to send the statement before its expiration. The statement can be sent to the following address: www. survivalexpert.pl ul. Alfreda Jahna 2/2, 54-703 Wroclaw or by e-mail to: biuro@survivalexpert.pl.
Seller is obliged to provide goods, services without defects
The deadline for processing the request is 14 days from the date of its receipt.
In the event that a defect in goods or services becomes apparent, existing at the time when the danger passes to the Purchaser or resulting from a cause inherent in the goods at the same time, the Purchaser should notify the Seller of the defect in writing at the registered office of the Seller or by e-mail to biuro@survivalexpert.pl within 7 calendar days from the date of discovery of the defect, otherwise the rights under the warranty shall be forfeited. The notice should be submitted at the registered office of the Seller.
In the event of withdrawal from the contract – the contract of sale or contract for the provision of Electronic Services is considered not concluded.
The Seller will refund payments received from the Purchaser using the same method of payment used by the Purchaser , unless the Purchaser expressly agrees to another way of return , which does not involve any costs for him. The Seller may withhold reimbursement of payments received from the Orderer until it receives the item back or the Orderer provides proof of its return, whichever event occurs first.
Notification to the Ordering Party of the discovery of a defect in the goods should include, in particular:
precise designation of the goods, in particular their trade name, type and number of pieces,
indication of the number and date of the sales document of the goods subject to complaint (VAT invoice or receipt),
indication of the defect of the goods,

indication of the date when the defect became apparent,
precise indication of the circumstances under which the defect in the goods was revealed.
If the notice on the disclosure of a defect in the goods fails to meet the requirements referred to in item. 3, the Seller shall inform the Purchaser of the need to supplement it within 3 working days under pain of considering the notice as not submitted.
Complaints should be submitted in writing at the registered office of the Seller or by e-mail to biuro@survivalexpert.pl They should include, in addition to the data indicated in item. 3:
indication of the Purchaser’s demand (repair of goods, delivery of goods free of defects, price reduction, withdrawal from the contract),
indication of facts and evidence confirming that the defect existed at the time when the danger passed to the Purchaser or resulted from a cause inherent in the goods at the same time.
The complaint should be accompanied by the evidence referred to in para. 5 lit. b.
If the complaint does not meet the requirements referred to in sec. 5 – 6, the Seller shall inform the Purchaser of the obligation to supplement the complaint within 5 working days under pain of rejection.
The Purchaser should agree with the Seller by telephone or e-mail the most convenient way for both parties to send the goods covered by the complaint, in order to have them inspected by the Seller and to make a decision on the Purchaser’s request.
The cost of delivering the goods to the Seller for the inspection referred to in para. 8 and other evidence shall be borne by the Purchaser making the complaint. If the complaint is accepted by the Seller, these costs will be reimbursed to the Purchaser to the extent that they were necessary to demonstrate the existence of grounds justifying its acceptance.
The Seller shall not accept shipments delivered COD or delivered at the Seller’s expense.
In particular, the following goods are not subject to complaint: having defects due to improper maintenance, which has undergone natural wear, whose defects arose after its delivery to the Purchaser, in particular resulting from external damage of a mechanical nature.
In case the Seller accepts the request for price reduction or withdrawal from the contract, the condition for reimbursement of the amount paid for the purchased goods is: in case of issuing a VAT invoice for the ordered goods – sending back to the Seller a signed correcting invoice,in case of issuing a fiscal receipt for the ordered goods – sending back to the Seller the receipt.

Section VIII. Final provisions

The Seller reserves the right to amend these terms and conditions at any time. Amendments to these terms and conditions shall be effective from the moment their new content is published on the website www.survivalexpert.pl .
The amendment shall not apply to orders already placed.
The content of these terms and conditions is an integral part of the sales contract concluded between the Seller and the Purchaser through the System.
In matters not covered by these terms and conditions, the provisions of the Civil Code shall apply.

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